Why are my sales and commissions not showing in my Amazon Affiliate account?

The reports in your Fresh Store admin area show the clicks and the checkouts from your store to the Amazon website.

Fresh Store reports do not confirm if a customer completed his purchase on Amazon. As an example, the reports shown below may not be 100% accurate. They can be affected by bots or people just testing your website and not actually looking to buy. 

To see your confirmed sales, please log in to your Amazon affiliate account.

The best place to see actual clicks and checkouts will be in your Amazon Affiliate Account.  If you click on the REPORTS tab, or this link https://affiliate-program.amazon.com/home/reports (for USA accounts) will take you directly there if you are logged in to your Amazon affiliate account.

From here you can split the reports from your different amazon tracking ids. We recommend a unique Amazon Tracking ID for each store you run so you can get better reports. This is where you will see accurate reporting for your store for amazon clicks or checkouts.

NOTE 1: If you are buying from your own website, the reports will not show it and amazon will not credit you for the sale. Amazon doesn't allow you to buy from your own store, and this may risk your account being closed.

NOTE 2: You can easily test the store to make sure it's using your Amazon Tracking ID. Perform a checkout or click a "Buy at Amazon" button and check the URL when you reach Amazon. You will find your Amazon Tracking ID in the URL.

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