Why can I not add products to my store?

When you can’t add any products to your store usually means there is an issue with your Amazon Key, Secret Key or Tracking id.

To test your keys go to: Settings-->Amazon Settings

You will see the screen below.

Enter your Amazon Keys along with your Tag and select which Amazon Locale you’d like to advertise.

Do you not yet have your Amazon keys?

Please read this guide to getting your Amazon API Keys.

Press ‘Save and Test Keys’ and wait a few moments.

Are your keys giving an error?

Error: Your Access Key Id is not registered for Product Advertising API

This error means that your keys are valid but are not activated for the “Product Advertising API”. Please follow these steps to fix:

  1. Login to your Amazon Associates Account
  2. Click on “Product Advertising API
  3. Click the Sign Up image on the right side
  4. Click to login with your existing amazon account
  5. Follow the steps and confirm your account
  6. Test your keys again on the right hand side

Error: ‘Request Throttled’ or ‘Amazon API Request Limit’

This error means that your keys are valid but they are being used too much.

Amazon has an hourly limit on how much you can use the API. Once this limit is reached your keys will be temporarily blocked from accessing the API.

This is not usually a problem and Fresh Store Builder will still work fine (it will retry regularly to get the information it needs). However, we recommend you look at other WordPress plugins and applications that use your Amazon Keys as they can be extremely inefficient.

Error: Keys are not valid

This means Amazon is not recognizing your keys, please go back to your Amazon account and make sure your keys match letter for letter, with no extra characters, symbols are spaces at either end.

If you have tried all of the above please contact the Helpdesk and we will do our best to help.

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