Pausing Your Account and Taking a Payment Holiday
As a great alternative to cancelling your account, we now allow you to pause your account instead.
If you want to take a break from payments and don't want to lose all your hard work, pausing your account is the way to go. All your websites and account details will be saved - we have got you covered!
What is an Account Pause?
An account pause is an opportunity to take a break from your recurring charges without the need to cancel your account and have all your hard work deleted.
It is a convenient way to go whenever you cannot find enough time, are tight on funds, or don't have the proper tools to continue with your projects at this moment.
When you pause your account, nothing will be lost! Your websites and stores will go offline but all your hard work will be saved.
How to Request a Subscription Pause
To pause your subscription, drop a message to support and we will be happy to help.
You can choose to pause your subscription for up to 3 months. After 3 months, you can request a longer subscription pause by contacting our helpdesk.