How to Request a Refund
NEW - You can now pause your account! Please click here for more details.
We are sure you are going to love our products but if for any reason you don’t, simply contact support to request a refund of your first payment.
Are you eligible for a refund?
Please check our individual product refund policies to see if you are eligible for a refund:
Our Commitment to Help
We are committed to helping you achieve your goals and will always offer to help you out.
Our support team may ask your reason for requesting a refund so that we can offer you help or an alternative. We have many members who continued their membership once we were able to address their concerns and answer their questions.
If you prefer not to give a reason for a refund, that is absolutely fine and it does not affect your refund.
How to get a refund?
- Contact the support team. Please state the product or service and the reason for a refund so that we may offer you the best assistance.
- Get a response. We will send you an acknowledgement of your request and confirmation that you want to refund.
- Confirm. Kindly reply to the acknowledgement email if you would like to proceed with the refund.
- That's it! You will receive an email stating the refund is issued.
What will happen to my account and data?
In the event of a refund, your account will be closed immediately. Your access to the product or service will be terminated immediately.
Please note that any data, websites, stores, content, etc. will be deleted and will not be recoverable after your refund is processed.
Chargebacks and PayPal Disputes
Please contact our support team about a refund or payment dispute before opening a Chargeback or PayPal dispute. We will always be able to resolve your refund request directly.
Opening a Chargeback or a PayPal dispute will delay your refund. Fresh Labs have no control over the speed of disputes being processed and the money may be locked up for a long period of time.
Opening a Chargeback or a PayPal dispute will automatically waive your right to a refund in all circumstances. This is due to the reputation damage and cost incurred by Fresh Labs when a dispute or chargeback is placed.
We are Ready to Help You!
We are committed to helping you and finding a solution to all your issues. Please contact our support team who are ready and happy to help.