eBay Marketplace Account Deletion/Closure Notifications

After opening an eBay developer account, you may get a notification that you need to comply with "Marketplace Account Deletions/Closures" or you might find that your eBay keys have been temporarily disabled.

Why are my newly created eBay keys disabled?

You might see this error:

"Your Keyset is currently disabled. Comply with marketplace deletion/account closure notification process or apply for an exemption."

To re-enable your keys, please follow the instructions below.

What are Marketplace Account Deletions/Closures?

This is when somebody closes or deletes their eBay account. 

When this happens, eBay wants to make sure that we also delete this account data if we have it.

Fresh Store doesn't hold any information about users accounts and therefore you just need to opt-out of this inside your eBay developer account.

What do I need to do?

Fresh Store does not save any account data or any data permanently. This is because everything is cached and eventually the products will expire. Therefore, we can simply opt-out of notifications.

To do so, please follow this section of the eBay guide: Opting Out of eBay Marketplace Account Deletion/Closure Notifications

If you need any help with this, please contact support and we will be happy to guide you through it.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.