Frequently Asked Questions about Fresh Store Builder

How Do I Get a Domain Name? 

Getting a domain name involves registering the name you want with an organization called ICANN through a domain name registrar. For example, if you choose a name like “”, you will have to go to a registrar, pay a registration fee that costs around US$10 to US$35 for that name. That will give you the right to the name for a year, and you will have to renew it annually for (usually) the same amount per year.

What is website hosting and how do I get it? 

Web Hosting is the service providing space on the Internet for websites. When you make a website and want other people to see it, you will need to publish (or upload) it with a web hosting service.

Do I need to pay to join the Amazon Associates program? 

No – joining the Amazon associate program is free.

How do I install Fresh Store Builder? 

We have instructions for installing Fresh Store Builder in both a written guide and a video. Please choose the category on the left for these guides.

How do I upgrade Fresh Store Builder? 

You can easily upgrade your Fresh Store Builder store by following our guide. See the category on the left.

Is Fresh Store Builder a WordPress plugin or theme? 

No, Fresh Store Builder is a stand-alone piece of software that does not require WordPress. However it can be used alongside a WordPress installation.

Can I use Fresh Store Builder with any Amazon locale? 

You can use Fresh Store Builder on any of the Amazon locales (countries)

Amazon rejected my Amazon Associates account application, what do I do? 

Sometimes, when applying for an amazon affiliate account using a Fresh Store Builder store, your application will get rejected. This is usually due to lack of content, If this happens to you, don’t panic. You can re-apply, however instead of specifying your Fresh Store Builder site, please follow our guide where we show you how to setup a WordPress blog and use that for your Amazon approval.

Do I need to pay for anything else to run a store?

 The only things required for running a store are a valid Fresh Store Builder license, website hosting and a domain name.

Do I need to deal with customers, orders, returns etc.? 

No. Once the user clicks checkout they are directed to Amazon to finalise their order. Any communications from here on in should be directed to Amazon.

Do I need to pay for stock of the products in my store? 

No. You do not have to pay for or hold any stock. All purchases are made directly through Amazon.

Can I add my own products to my Fresh Store Builder store?

You can add your own products to you Fresh Store Builder store as long as they are listed on the Amazon locale you have selected. You can not, however, use Fresh Store Builder as a full ecommerce solution – the user will be redirected to Amazon to complete the purchase.

Can I add other affiliate products to my Fresh Store Builder store? 

As long as the product is listed on Amazon you can use custom URLs to direct the user to any website, including other affiliate sites. The product must be listed on Amazon in order for it to be initially listed.

How many products can I add to my store? 

You can add as many as you want but we recommend starting with less than 50. We provide full training and recommendations on how to start your store in the members area.

Can I add multiple locales to one store? 

No, a store can only have one locale, however you can set up country redirect which will provide the visitor with a link to a store/site for their locale. Alternatively you can install multiple stores on one domain (within a subfolder) for different locales. Click here for more information

Does Fresh Store Builder comply with the Amazon Associates Terms of Service? 

Yes, Fresh Store Builder complies to the Amazon associate terms of service. Each time Amazon updates its terms of service we ensure that our software remains compliant.

How can I use Fresh Store Builder with WordPress?

You can use Fresh Store Builder as your store and then also install WordPress separately to be able to blog and write additional unique content for your site. We have guides that can help you install WordPress and setup your WordPress theme to match your FSB site and provide a seamless experience to your visitor.

My store is not using my Amazon affiliate tag, what do I do? 

It’s very important that you add your domain to your account before installing your store and adding products. If you build the store without activating your license then your script won’t be using your amazon tracking ID.

If your store is not using your Amazon affiliate tag, please follow the instructions in our guide here: Why Isn’t My Tracking ID Being Used?

Why Can’t I Add Amazon Products to My Store? 

When you can’t add any products to your store it usually means there is an issue with your amazon key, secret key or tracking ID. You will want to look at the following guides:

How to Find Your Amazon Affiliate Key & Secret Key

Why Isn’t My Tracking ID Being Used?

Products Are Not Being Added to My Store

I have an error on my store about ionCube, what should I do? 

ionCube is something that 95% of hosting providers have enabled for their hosting clients and updated with current version so users don’t have any troubles running different scripts. However some hosting companies have not implemented this, and you will need to submit a ticket with your hosting provider for them to enable ionCube for your website and all sub-folders.

There is nothing to change in our script files to remove the ionCube error message. This is something that will go away when the script detects the correct ionCube version and setup.

Some hosting providers have a 1-click install for ionCube in the cPanel section and others require more steps. You will need to submit a support ticket to your hosting provider.

I get a Fatal error: Call to undefined function mb_substr() on my site 

This error happens because your hosting company has not enabled mb_substr() support on your account.

Please contact your hosting company support, and ask them to “enable mb string support multibyte”

If you say it just like that, they should know exactly what you need and it’s a pretty quick process.

Some hosting setups have 2 multibyte modules, and if you want to be super sure – tell them it’s the php54-php-mbstring module. It is a module for PHP applications which need multi-byte string handling.

I’ve made changes but they don’t show on my site 

Your store has a built in “Cache” function. This means that a snapshot of the pages are saved so that your store is super quick. When you are logged in as admin the “Cache” function is not activated, so you always see the most recent changes. When you are logged out the “Cache” is activated, so you might see an old version of the page.

We have a guide here to help you: Changes are Not Showing on my Store

Can I add Google Adsense to my store? 

You can add adsense adverts to your store by adding the HTML code. Many of our users use Adsense on their stores and we have not had any reports of this violating the Amazon or Adsense terms & conditions providing the store is content rich.

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